Refund policy

Exchanges for damaged items

We pack every order with care. If your item arrives damaged, we will exchange it for the same item at no extra cost.

• Message us within 7 days of delivery with your order number and clear photos of the item and packaging.
• Keep the item and its original packaging until the exchange is complete.
• Once we confirm the damage, we will arrange collection and send your replacement.

What we cannot exchange

• Items damaged after delivery or through use.
• Change of mind, colour or size preferences.
• Requests made more than 7 days after delivery.

If a replacement is no longer available, we will offer another item of equal value or a refund to your preferred account.

Cancellations

You can cancel your order free of charge any time before it is dispatched. Just message us with your order number.