Frequently Asked Questions

Can I pay cash on delivery?

Yes. Every order can be paid in cash when it arrives at your door, anywhere in Pakistan.

How long does delivery take?

Orders are delivered within 3 to 5 working days after confirmation. You will receive tracking details once your parcel is dispatched.

Do you deliver to my city?

We deliver nationwide across Pakistan through trusted courier partners.

What if my item arrives damaged?

Message us within 7 days of delivery with your order number and a photo, and we will exchange it. See our Exchanges policy for details.

Can I cancel my order?

Yes, free of charge any time before it is dispatched. Just message us with your order number.

Do the candle holders come with candles?

Candle holders are sold without candles unless the product description says otherwise. They fit standard taper candles.

Are the products exactly as pictured?

We photograph and describe every piece as accurately as we can. Handmade and finished items can show small natural variations that make each piece unique.

How do I care for my decor?

Wipe metal and ceramic pieces gently with a soft, dry cloth and avoid abrasive cleaners. Never leave a burning candle unattended.